{"id":1771,"date":"2024-07-16T12:10:20","date_gmt":"2024-07-16T10:10:20","guid":{"rendered":"https:\/\/www.lovem.eu\/regulations\/"},"modified":"2024-09-14T22:29:37","modified_gmt":"2024-09-14T20:29:37","slug":"regulations","status":"publish","type":"page","link":"https:\/\/www.lovem.eu\/en\/regulations\/","title":{"rendered":"Regulations"},"content":{"rendered":"\n

REGULATIONS<\/strong><\/p>\n\n

\u00a71 Definitions<\/p>\n\n

    \n
  1. Personal Data Administrator:<\/strong><\/li>\n<\/ol>\n\n

    DVIE Limited Liability Company<\/strong>ul.\nGorczycowa 1a\/44 <\/strong>81-591 Gdynia<\/strong>NIP: 9581698980,<\/strong> REGON: 382614677<\/strong><\/p>\n\n

      \n
    1. Postal address<\/strong> – name or name of the institution, location in the locality (in the case of a locality divided into streets: street, building number, apartment or premises number; in the case of a locality not divided into streets: name of the locality and property number), postal code and locality.<\/li>\n\n\n\n
    2. Claims Address:<\/strong><\/li>\n<\/ol>\n\n

      DVIE Limited Liability Company<\/strong>ul.\nGorczycowa 1a\/44 <\/strong>81-591 Gdynia<\/strong><\/p>\n\n

        \n
      1. Delivery price <\/strong>list – located at https:\/\/lovem.eu\/strona\/zakupyidostawa<\/a> summary of available types of delivery and their costs.<\/li>\n\n\n\n
      2. Contact information:<\/strong><\/li>\n<\/ol>\n\n

        DVIE Limited Liability Company<\/strong>ul.\nGorczycowa 1a\/44 <\/strong>81-591 Gdynia<\/strong>e-mail: sklep@lovem.eu<\/strong>Phone: 576050780<\/strong><\/p>\n\n

          \n
        1. Personal data<\/strong> – any information relating to an identified or identifiable natural person.\nInformation is not considered to identify a person if it would require excessive cost, time or effort. <\/li>\n\n\n\n
        2. Sensitive data<\/strong> – this is personal data containing information on racial or ethnic origin, political opinions, religious or philosophical beliefs, religious, party or trade union affiliation, as well as data on health, genetic code, addictions, sex life, convictions, judgments of punishment and criminal fines, as well as other decisions made in judicial or administrative proceedings.<\/li>\n\n\n\n
        3. Delivery –<\/strong> the type of shipping service along with the carrier and cost listed in the delivery price<\/strong> list found at https:\/\/lovem.eu\/strona\/zakupyidostawa<\/a><\/li>\n\n\n\n
        4. Proof of purchase –<\/strong> an invoice, bill or receipt issued in accordance with the Value Added Tax Act of March 11, 2004, as amended, and other applicable laws.<\/li>\n\n\n\n
        5. Product card<\/strong> – a single sub-page of the store<\/strong> containing information about a single product<\/strong>.<\/li>\n\n\n\n
        6. Customer:<\/strong><\/li>\n<\/ol>\n\n

          a.\nA natural person of full age who conducts a sole proprietorship, concluding a contract with the Seller directly related to his business or professional activity and having a professional character for him; <\/p>\n\n

          b.\nAn organizational unit without legal personality but with legal capacity; <\/p>\n\n

          c.\nlegal entity. <\/p>\n\n

            \n
          1. Civil Code<\/strong> – the Civil Code<\/strong> Act of April 23, 1964, as amended.<\/li>\n\n\n\n
          2. Code<\/strong> of Good Practices<\/strong> – a set of rules of conduct, and in particular ethical and professional standards, referred to in Article 2 item.\n5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended. <\/li>\n\n\n\n
          3. Consumer<\/strong> – a natural person of full legal capacity or a natural person of full legal age who runs a sole proprietorship, concluding a contract with the Seller<\/strong> directly related to his business or professional activity, but not of a professional nature for him.<\/li>\n\n\n\n
          4. Shopping<\/strong>cart <\/strong>– a list of products <\/strong>compiled from the<\/strong> products <\/strong>offered in the store<\/strong> based on the Buyer’<\/strong>s choices.<\/li>\n\n\n\n
          5. Buyer<\/strong> – both Consumer<\/strong> and Customer<\/strong>.<\/li>\n\n\n\n
          6. Place of delivery of the item<\/strong> – the postal address<\/strong> or collection point<\/strong> indicated in the order <\/strong>by the Buyer<\/strong>.<\/li>\n\n\n\n
          7. The <\/strong>moment of delivery of the item <\/strong>– the moment when the Buyer<\/strong> or a third party designated by him for collection takes possession of the item.<\/li>\n\n\n\n
          8. ODR online platform <\/strong>– an EU online service operating on the basis of Regulation (EU) No. 524\/2013 of the European Parliament and of the Council of May 21, 2013.\non online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006\/2004 and Directive 2009\/22\/EC and available at https:\/\/webgate.ec.europa.eu\/odr<\/a> <\/li>\n\n\n\n
          9. Payment<\/strong> – the method of making payment for the contract item<\/strong> and delivery<\/strong> listed at https:\/\/lovem.eu\/strona\/zakupyidostawa<\/a><\/li>\n\n\n\n
          10. Eligible entity<\/strong> – an entity entitled to out-of-court resolution of consumer disputes within the meaning of the Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016, as amended.<\/li>\n\n\n\n
          11. Privacy Policy – the <\/strong>rules of the Data Administrator<\/strong> ‘s processing of Buyers’<\/strong> personal data ,<\/strong> Buyers’ <\/strong>rights and the Data Administrator’<\/strong>s obligations, which<\/strong>can be found at: https:\/\/lovem.eu\/polityka-prywatnosci<\/a><\/li>\n\n\n\n
          12. Consumer Law <\/strong>– Law on Consumer Rights of May 30, 2014.<\/li>\n\n\n\n
          13. Product –<\/strong> the minimum and indivisible quantity of things<\/strong> that can be the subject of an order<\/strong>, which is given in the Seller’s store<\/strong> as a unit of measurement when determining its price (price\/unit).<\/li>\n\n\n\n
          14. Subject of the contract <\/strong>– the products and delivery that are the subject of the contract.<\/strong><\/li>\n\n\n\n
          15. Subject of performance<\/strong> – the subject of the contract.<\/strong><\/li>\n\n\n\n
          16. Pickup point<\/strong> – the place of delivery of an item that is not a postal address, listed in the<\/strong> listing provided by the Seller<\/strong> in the store<\/strong>.<\/li>\n\n\n\n
          17. OCCP Register – <\/strong>a register of authorized entities<\/strong> maintained by the Office of Competition and Consumer Protection pursuant to the Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016, as amended, and available at: https:\/\/uokik.gov.pl\/rejestr_podmiot_uprawnionych.php<\/a><\/li>\n\n\n\n
          18. RODO – <\/strong>Regulation (EU) 2016\/679 of the European Parliament and of the Council of April 27, 2016.\non the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95\/46\/EC and the Law of May 10, 2018.\non the protection of personal data. <\/li>\n\n\n\n
          19. Thing –<\/strong> a movable thing that can be or is the subject of a contract<\/strong>.<\/li>\n\n\n\n
          20. Store <\/strong>– Internet service available at https:\/\/lovem.eu\/,<\/a> through which the Buyer<\/strong> can place an order<\/strong>.<\/li>\n\n\n\n
          21. Seller:<\/strong><\/li>\n<\/ol>\n\n

            DVIE Limited Liability Company<\/strong>ul.\nGorczycowa 1a\/44 <\/strong>81-591 Gdynia<\/strong>NIP: 9581698980,<\/strong> REGON: 382614677<\/strong>in KRS under number: 0000772579<\/strong>BANK ACCOUNT: 87 1020 4900 0000 8902 3287 6538<\/strong><\/p>\n\n

              \n
            1. System<\/strong> – a set of cooperating information technology equipment and software, providing processing and storage, as well as sending and receiving data through telecommunications networks by means of a terminal device appropriate for the type of network, commonly referred to as the Internet.<\/li>\n\n\n\n
            2. Lead time<\/strong> – the number of hours or working days specified on the product card<\/strong>.<\/li>\n\n\n\n
            3. Contract <\/strong>– a contract concluded off-premises or at a distance within the meaning of the Consumer Rights Act of May 30, 2014 in the case of Consumers<\/strong> and a contract of sale within the meaning of Art.\n535 of the Civil Code Act of April 23, 1964 in the case of Buyers<\/strong>. <\/li>\n\n\n\n
            4. Defect <\/strong>– both a physical defect<\/strong> and a legal defect.<\/strong><\/li>\n\n\n\n
            5. Physical defect<\/strong> – non-conformity of the sold thing with the contract, and in particular if the thing: <\/li>\n<\/ol>\n\n
                \n
              1. it does not have the characteristics that a thing of this kind should have in view of the purpose specified in the contract or resulting from the circumstances or purpose;<\/li>\n\n\n\n
              2. does not have properties, the existence of which the Seller<\/strong> assured the Consumer<\/strong>,<\/li>\n\n\n\n
              3. is not suitable for the purpose about which the Consumer<\/strong> informed the Seller<\/strong> at the conclusion of the contract, and the Seller<\/strong> did not object to such purpose;<\/li>\n\n\n\n
              4. was delivered to the Consumer <\/strong>in an incomplete state;<\/li>\n\n\n\n
              5. in the event of its incorrect installation and start-up, if these actions were performed by the Seller<\/strong> or a third party for whom the Seller<\/strong> is responsible, or by the Consumer<\/strong> who followed the instructions received from the Seller<\/strong>;<\/li>\n\n\n\n
              6. it does not have the characteristic that was assured by the manufacturer or its representative or the person who places the thing on the market in the scope of his business activity and the person who, by placing his name, trademark or other distinctive sign on the thing sold, presents himself as the <\/strong>manufacturer, unless the Seller <\/strong>did not know or, judging reasonably, could not know these assurances or they could not have influenced the Consumer<\/strong> ‘s decision to conclude the<\/strong> contract<\/strong>, or if their content was corrected before the conclusion of the contract.<\/strong><\/li>\n<\/ol>\n\n
                  \n
                1. Legal defect<\/strong> – a situation when the thing sold is owned by a third party or is encumbered by a right of a third party, and also if the restriction on the use or disposal of the thing results from a decision or ruling of a competent authority.<\/li>\n\n\n\n
                2. Order<\/strong> – a declaration of will of the Buyer <\/strong>made through the store <\/strong>, specifying unambiguously: the type and quantity of products<\/strong>; type of delivery<\/strong>; type of payment<\/strong>; place of delivery of items<\/strong>, Buyer<\/strong> ‘s data and aiming directly at concluding a contract <\/strong>between the <\/strong> Buyer<\/strong> and the Seller<\/strong>.<\/li>\n<\/ol>\n\n

                  \u00a72 General conditions<\/p>\n\n

                    \n
                  1. The contract<\/strong> is concluded in the Polish language, in accordance with Polish law and these regulations.<\/li>\n\n\n\n
                  2. The place of delivery of the item <\/strong>must be in the territory of the Republic of Poland<\/strong>.<\/li>\n\n\n\n
                  3. The seller <\/strong>is obliged and undertakes to provide services and goods free of defects<\/strong>.<\/li>\n\n\n\n
                  4. All prices quoted by the Seller<\/strong> are expressed\u0328 in Polish currency and are\u0328 gross prices (include\u0328 VAT).\n Product <\/strong>prices do not include the cost of delivery<\/strong>, which is specified in the delivery price list<\/strong>. <\/li>\n\n\n\n
                  5. All time limits are calculated in accordance with Art.\n111 of the Civil Code, i.e., a term specified in days ends with the expiration of the last day, and if the beginning of a term specified in days is a certain event, the day on which this event occurred shall not be included in the calculation of the term. <\/li>\n\n\n\n
                  6. Confirmation, access, recording, securing of all material provisions of the contract<\/strong> for future access to such information shall be made: <\/li>\n<\/ol>\n\n
                      \n
                    1. confirmation of the order<\/strong> by sending to the indicated e-mail address: order, pro forma invoice, information about the right to withdraw from the contract, these regulations in pdf version, model withdrawal form in pdf version, links to self-download regulations and model withdrawal form;<\/li>\n\n\n\n
                    2. attach to the completed order<\/strong>, sent to the designated place of delivery of the item <\/strong>printed: proof of purchase<\/strong>, information about the right to withdraw from the contract, these terms and conditions, model withdrawal form.<\/li>\n<\/ol>\n\n
                        \n
                      1. The seller<\/strong> informs about the known warranties provided by third parties for the<\/strong> products <\/strong>in the store<\/strong>.<\/li>\n\n\n\n
                      2. The Seller<\/strong> shall not charge any fees for communicating with him by means of distance communication, and the Buyer<\/strong> shall bear the costs thereof in the amount resulting from the contract he has concluded with a third party providing him with a particular service that enables remote communication.<\/li>\n\n\n\n
                      3. The Seller<\/strong> shall ensure to the Buyer<\/strong> using the<\/strong> system<\/strong> the correctness\u0301 of operation of the store<\/strong> in the following browsers: IE version 7 or later, FireFox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with the latest versions of JAVA and FLASH installed, on screens with horizontal resolution above 1024 px.\nThe use of third-party software affecting the operation and functionality of Internet Explorer, FireFox, Opera, Chrome, Safari browsers may affect the correct display of the store, so in order to obtain full functionality of the https:\/\/lovem.eu\/<\/a> store ,<\/a> you should disable them all\u0301. <\/li>\n\n\n\n
                      4. The buyer<\/strong> can use the option of remembering his data by the store<\/strong> to facilitate the process of placing another order<\/strong>.\nFor this purpose, the Buyer<\/strong> should provide the login and password necessary to access his account.\nThe login and password are a string of characters established by the Buyer<\/strong>, who is obliged to keep them secret and protect them from unauthorized access by third parties. The buyer <\/strong>has at any time the ability to inspect, correct, update data and delete the account in the store<\/strong>. <\/li>\n\n\n\n
                      5. The seller <\/strong>complies with the Code of Good Practice<\/strong>.<\/li>\n\n\n\n
                      6. The buyer is obliged to: <\/li>\n<\/ol>\n\n
                          \n
                        1. not to provide or transmit content that is prohibited by law, such as content that promotes violence, is defamatory or violates the personal rights and other rights of third parties,<\/li>\n\n\n\n
                        2. use of the store in a way that does not interfere with its operation, in particular by using certain software or devices,<\/li>\n\n\n\n
                        3. not to take actions such as: sending or posting unsolicited commercial information (spam) within the store,<\/li>\n\n\n\n
                        4. Use of the store in a manner that is not burdensome to other Buyers and to the Seller,<\/li>\n\n\n\n
                        5. use any content posted within the store only for your own personal use,<\/li>\n\n\n\n
                        6. use the store in a manner consistent with the provisions of the laws in force in the Republic of Poland, the provisions of the Rules of Procedure, as well as with the general principles of netiquette.<\/li>\n<\/ol>\n\n

                          \u00a73 Contract conclusion and implementation<\/p>\n\n

                            \n
                          1. Orders<\/strong> can be placed\u0301 24 hours a day.<\/li>\n\n\n\n
                          2. To place an order<\/strong>, the Buyer<\/strong> should perform at least the following steps, some of which may be repeated several times: <\/li>\n<\/ol>\n\n
                              \n
                            1. Adding the product to your<\/strong> cart<\/strong>;<\/li>\n\n\n\n
                            2. selection of the type of delivery<\/strong>;<\/li>\n\n\n\n
                            3. selection of payment<\/strong> type;<\/li>\n\n\n\n
                            4. choice of place of delivery of the item<\/strong>;<\/li>\n\n\n\n
                            5. placing an order<\/strong> in the store<\/strong> by using the<\/strong> “Buy and pay<\/strong>” button.<\/li>\n<\/ol>\n\n
                                \n
                              1. The<\/strong> conclusion of the contract<\/strong> with the Consumer <\/strong>occurs when the order is<\/strong> placed.<\/li>\n\n\n\n
                              2. The <\/strong>realization of the Consumer’ <\/strong>s order<\/strong> paid on delivery shall be carried out immediately, and the order<\/strong> paid by bank transfer or through an electronic payment system after the Consumer’s <\/strong>payment is credited to the <\/strong> Seller’s<\/strong> account, which should take place within 72 hours ( 3 days) of placing the order<\/strong>, unless the Consumer <\/strong>was unable to fulfill the performance through no fault of his own and informed the Seller<\/strong> about it.<\/li>\n\n\n\n
                              3. The contract<\/strong> with the Customer <\/strong>is concluded upon the Seller’s<\/strong> acceptance of the<\/strong> order<\/strong>, of which the Seller<\/strong> shall inform the Customer<\/strong> within 48 hours of placing the<\/strong> order<\/strong>.<\/li>\n\n\n\n
                              4. Fulfillment of the <\/strong> order of<\/strong> the Customer <\/strong>paid on delivery takes place immediately after the conclusion of the contract<\/strong>, and the order<\/strong> paid by bank transfer or through an electronic payment system after the conclusion of the contract<\/strong> and the crediting of the Customer <\/strong> ‘<\/strong>s payment to the Seller’s<\/strong> account.<\/li>\n\n\n\n
                              5. Completion of the Customer’s<\/strong> order<\/strong> may be subject to payment of all or part of the order<\/strong> value or obtaining a trade credit limit of at least the order<\/strong> value or the Seller’s<\/strong> agreement to send the order<\/strong> on delivery (paid on delivery).<\/li>\n\n\n\n
                              6. The<\/strong> shipment of the contract item<\/strong> takes place within the time limit specified on the product<\/strong> card<\/strong>, and for orders<\/strong> consisting of multiple products<\/strong> within the longest time limit of those specified on the product<\/strong> cards<\/strong>.\nThe time limit runs from the moment the order<\/strong> is processed. <\/li>\n\n\n\n
                              7. The purchased subject of the contract<\/strong> is shipped, together with the sales document<\/strong> selected by the <\/strong> Buyer<\/strong>, by the type of delivery<\/strong> selected by the Buyer <\/strong>to the place of delivery of the item<\/strong> indicated by the Buyer <\/strong>in the order<\/strong>, together with the enclosed attachments referred to in \u00a72 item 6b.<\/li>\n<\/ol>\n\n

                                \u00a74 Right to withdraw from the contract<\/p>\n\n

                                  \n
                                1. The consumer<\/strong>, is entitled under Art.\n27 of the Consumer Law<\/strong>, the right to withdraw from a contract concluded at a distance, without stating a reason and without incurring costs, except for the costs specified in Art.\n33, art.\n34 of the Consumer Law<\/strong>. <\/li>\n\n\n\n
                                2. The deadline for withdrawal from a contract concluded at a distance is 14 days from the moment of delivery of the item<\/strong>, and to meet the deadline it is sufficient to send the statement before its expiration.<\/li>\n\n\n\n
                                3. The declaration of withdrawal may be submitted by the Consumer<\/strong> on the form, the model of which is attached as Appendix No. 2 to the Consumer<\/strong> Law<\/strong>, on the form available at https:\/\/lovem.eu\/regulamin<\/a> or in another form in accordance with the Consumer<\/strong> Law<\/strong> .<\/strong><\/li>\n<\/ol>\n\n
                                    \n
                                  1. The Seller<\/strong> will immediately confirm to the Consumer <\/strong>by e-mail (provided at the conclusion of the contract<\/strong> and another if provided in the submitted statement) receipt of the statement of withdrawal.<\/li>\n\n\n\n
                                  2. In the event of withdrawal from the contract, the contract <\/strong>is considered not concluded.<\/li>\n\n\n\n
                                  3. The consumer<\/strong> is obliged to return the<\/strong> item to the Seller<\/strong> immediately, but no later than 14 days from the day on which he withdrew from the contract.\nTo meet the deadline it is sufficient to return the item before its expiration. <\/li>\n\n\n\n
                                  4. The consumer<\/strong> sends back the items that are the subject of the contract from which he has withdrawn at his own expense.<\/li>\n\n\n\n
                                  5. The consumer <\/strong>shall not bear the cost of providing digital content that is not recorded on a tangible medium if he has not consented to the performance before the expiration of the withdrawal period or has not been informed of the loss of his right of withdrawal at the time of giving such consent, or the trader has not provided confirmation in accordance with Art.\n15 para.\n1 and Art.\n21 para.\n1 of the Consumer Law<\/strong>. <\/li>\n\n\n\n
                                  6. The consumer<\/strong> shall be liable for any diminution in the value of the thing which is the subject of the contract and which is the result of using it beyond what is necessary to ascertain the nature, characteristics and functioning of the thing.<\/li>\n\n\n\n
                                  7. The Seller<\/strong> shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer <\/strong>, return to the <\/strong> Consumer<\/strong> all payments made by the Consumer <\/strong>, including the costs of delivery of the <\/strong>item to the Consumer <\/strong>, and if the Consumer<\/strong> has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the Seller<\/strong>, the<\/strong> Seller<\/strong> shall not reimburse additional costs to the Consumer<\/strong> in accordance with Article 33 of the Consumer<\/strong> Law<\/strong>.<\/li>\n\n\n\n
                                  8. The Seller <\/strong>shall refund the payment using the same method of payment<\/strong> used by the<\/strong> Consumer<\/strong>, unless the Consumer<\/strong> has expressly agreed to a different method of payment<\/strong> that does not involve any cost to the Consumer<\/strong>.<\/li>\n\n\n\n
                                  9. The Seller<\/strong> may withhold reimbursement of the payment received from the Consumer<\/strong> until it receives the<\/strong> item back or the Consumer<\/strong> provides proof of its return, whichever event occurs first.<\/li>\n\n\n\n
                                  10. The consumer <\/strong>, according to Article 38 of the <\/strong>Consumer <\/strong> Law <\/strong>, has no right to withdraw from the contract: <\/li>\n<\/ol>\n\n
                                      \n
                                    1. in which the<\/strong> price or remuneration depends on fluctuations in the financial market, over which the Seller<\/strong> has no control, and which may occur before the expiration of the deadline for withdrawal from the contract;<\/li>\n\n\n\n
                                    2. in which the object of performance<\/strong> is a non-refabricated item, manufactured to<\/strong> the consumer’s specifications or serving to meet his individualized needs;<\/li>\n\n\n\n
                                    3. in which the object of performance<\/strong> is an item that is perishable or has a short shelf life;<\/li>\n\n\n\n
                                    4. in which the object of the service<\/strong> is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the<\/strong> package has been opened after delivery;<\/li>\n\n\n\n
                                    5. in which the object of performance<\/strong> is things that, after delivery, due to their nature, become inseparable from other things;<\/li>\n\n\n\n
                                    6. in which the subject of performance<\/strong> is sound or visual recordings or computer programs delivered in sealed packaging, if the<\/strong> packaging was opened after delivery;<\/li>\n\n\n\n
                                    7. for the<\/strong> supply of digital content that is not recorded on a tangible medium, if the performance has begun with the<\/strong> express consent of the Consumer<\/strong> before the<\/strong> expiry of the<\/strong> deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal;<\/li>\n\n\n\n
                                    8. for the supply of daily newspapers, periodicals or magazines, except for a subscription contract.<\/li>\n<\/ol>\n\n

                                      \u00a75 Warranty<\/p>\n\n

                                        \n
                                      1. The seller <\/strong>on the <\/strong>basis of art.\n558\u00a71 of the Civil Code <\/strong>completely excludes liability to customers <\/strong>for physical and legal defects (warranty). <\/li>\n\n\n\n
                                      2. The Seller<\/strong> shall be liable to the Consumer<\/strong> under the terms of Art.\n556 of the Civil Code <\/strong>et seq. for defects<\/strong> (warranty). <\/li>\n\n\n\n
                                      3. In the case of a contract with a<\/strong> Consumer<\/strong>, if a physical defect<\/strong> is discovered before the<\/strong> expiration of one year from the time of delivery of the item<\/strong>, it is assumed that the defect<\/strong> existed at the time when the danger passed to the Consumer<\/strong>.<\/li>\n\n\n\n
                                      4. The consumer <\/strong>if the thing sold has a defect<\/strong> can: <\/li>\n<\/ol>\n\n
                                          \n
                                        1. Make a statement to request a price reduction;<\/li>\n\n\n\n
                                        2. Make a declaration of withdrawal from the contract;<\/li>\n<\/ol>\n\n

                                          unless the Seller<\/strong> shall immediately and without undue inconvenience to the Consumer<\/strong> replace the defective thing with a defect-free thing or remove the defect.\nHowever, if the thing has already been replaced or repaired by the Seller<\/strong>, or the Seller<\/strong> has failed to comply with the obligation to replace the thing with a defect-free one or remove the defect, he shall not be entitled to replace the thing or remove the defect. <\/p>\n\n

                                            \n
                                          1. The Consumer<\/strong>, may instead of the <\/strong>removal of defects proposed by the Seller <\/strong>, demand the replacement of the item for a defect-free item or instead of the replacement of the<\/strong> item demand the<\/strong> removal of the<\/strong> defect, unless bringing the item to conformity with the contract in the manner selected by the Consumer<\/strong> is impossible or would require excessive costs compared to the manner proposed by the Seller<\/strong>, while assessing the excessiveness of the costs shall take into account the value of the defect-free item, the type and significance of the defect found, and also take into account the inconvenience to which the Consumer<\/strong> would be exposed by another way of satisfaction.<\/li>\n\n\n\n
                                          2. The consumer<\/strong> cannot cancel the contract<\/strong> if the defect<\/strong> is insignificant.<\/li>\n\n\n\n
                                          3. The consumer <\/strong>if the thing sold has a defect, may also: <\/li>\n<\/ol>\n\n
                                              \n
                                            1. Demand that the item be replaced with a defect-free one;<\/li>\n\n\n\n
                                            2. Demand removal of the defect.<\/li>\n<\/ol>\n\n
                                                \n
                                              1. The Seller<\/strong> is obliged to replace the defective item with a defect-free one or remove the defect within a reasonable time without undue inconvenience to the Consumer.<\/strong><\/li>\n\n\n\n
                                              2. The Seller<\/strong> may refuse to satisfy the Consumer’s<\/strong> request if it is impossible to bring the defective thing into conformity with the contract in the way chosen by the Buyer, or in comparison with the other possible way to bring it into conformity with the contract would require excessive costs.<\/li>\n\n\n\n
                                              3. If the defective thing has been assembled, the Consumer<\/strong> may demand from the Seller<\/strong> to disassemble and reassemble it after replacement with a defect-free one or removal of the defect, but he shall be obliged to bear part of the related costs exceeding the price of the sold thing, or he may demand from the Seller<\/strong> to pay part of the costs of disassembly and reassembly, up to the<\/strong> amount of the price of the sold thing.\nIf the Seller<\/strong> fails to perform the obligation, the Consumer<\/strong> is entitled to perform these activities at the expense and peril of the Seller<\/strong>. <\/li>\n\n\n\n
                                              4. The Consumer<\/strong>, who exercises warranty rights, is obliged to deliver the defective thing at the Seller’ <\/strong>s expense to the complaint address, <\/strong>and if, due to the nature of the thing or the manner of its installation, delivery of the thing by the Consumer<\/strong> would be excessively difficult, the Consumer<\/strong> is obliged to make the thing available to the Seller<\/strong> at the place where the thing is located.\nIf the Seller<\/strong> fails to perform the obligation, the Consumer<\/strong> is entitled to return the thing at the expense and peril of the Seller<\/strong>. <\/li>\n\n\n\n
                                              5. The<\/strong> cost of replacement or repair shall be borne by the Seller<\/strong>, except as described in \u00a75 item 10.<\/li>\n\n\n\n
                                              6. The Seller<\/strong> is obliged to accept the defective item from the Consumer<\/strong> in case of replacement of the item with a defect-free one or withdrawal from the contract.<\/li>\n\n\n\n
                                              7. The seller <\/strong>within fourteen days will respond to based on art.\n5615 of the Civil Code<\/strong>: the statement on the demand for price reduction, the demand to replace the item with a defect-free one, the demand to remove the defect. The seller <\/strong>within thirty days (art.\n7a of the<\/strong> Consumer<\/strong> Law<\/strong>) shall respond to any other statement of the Consumer<\/strong> that is not covered by the fourteen-day period specified in the Civil Code <\/strong>. <\/li>\n<\/ol>\n\n

                                                Otherwise, he shall be deemed to have recognized the Consumer’s<\/strong> statement or request as legitimate.<\/p>\n\n

                                                  \n
                                                1. The Seller <\/strong>shall be liable under the warranty if the physical defect is discovered before the<\/strong> expiration of two years from the moment<\/strong> the<\/strong> item is released<\/strong> to the Consumer<\/strong>, and if the object of sale is a used item before the<\/strong> expiration of one year from the moment the<\/strong> item is released<\/strong> to the Consumer<\/strong>.<\/li>\n\n\n\n
                                                2. The Consumer’ <\/strong>s claim for removal of defects or replacement of the sold thing with a defect-free one-year statute of limitations, counting from the date of discovery of the defect, but not before the expiration of two years from<\/strong> the<\/strong> moment of release of<\/strong> the thing to the Consumer<\/strong>, and if the object of sale is a used thing before the<\/strong> expiration of one year from the moment of release of<\/strong> the thing to the Consumer<\/strong>.<\/li>\n\n\n\n
                                                3. In the event that the shelf life of an item specified by the Seller<\/strong> or the manufacturer ends more than two years after the item<\/strong> is released to the Consumer<\/strong>, the Seller<\/strong> shall be liable under the warranty for physical defects of the item found before the<\/strong> expiration of this period.<\/li>\n\n\n\n
                                                4. Within the time limits specified in \u00a75 points 15-17, the Consumer<\/strong> may submit a statement of withdrawal from the contract or reduction of the price due to a physical defect of the sold thing, and if the Consumer<\/strong> has demanded replacement of the thing with a defect-free one or removal of the defect, the time limit for submitting a statement of withdrawal from the contract or reduction of the price shall begin when the<\/strong> time limit for replacement of the thing or removal of the defect expires ineffectively.<\/li>\n\n\n\n
                                                5. If one of the rights under the warranty is asserted before a court or an arbitration court, the time limit for the<\/strong> exercise of other rights to which the Consumer<\/strong> is entitled under this title shall be suspended until the final conclusion of the proceedings.\nAccordingly, it shall also apply to mediation proceedings, whereby the time limit for exercising other warranty rights to which the Consumer<\/strong> is entitled shall begin to run from the date of the court’s refusal to approve the settlement reached before the mediator or the ineffective termination of mediation. <\/li>\n\n\n\n
                                                6. For the exercise of rights under the warranty for legal defects of<\/strong> the sold thing, \u00a75 items 15-16 shall apply, except that the period shall begin from the date on which the<\/strong> Consumer<\/strong> learned of the existence of the defect, and if the Consumer<\/strong> learned of the existence of the defect only as a result of an action by a third party – from the date on which the judgment issued in the dispute with the third party became final.<\/li>\n\n\n\n
                                                7. If, due to a defect in the item, the Consumer <\/strong>made a declaration of withdrawal from the contract or reduction of the price, he may demand compensation for the damage he suffered by the<\/strong> fact that he entered into the contract without knowing of the existence of the defect, even if the damage was the result of circumstances for which the Seller<\/strong> is not responsible, and in particular may demand reimbursement of the costs of entering into the contract, the costs of collection, transportation, storage and insurance of the item, reimbursement of the expenses made to the extent that he did not benefit from them, and did not receive their reimbursement from a third party, and reimbursement of the costs of the process.\nThis is without prejudice to the provisions on the obligation to compensate for damages under the general rules. <\/li>\n\n\n\n
                                                8. The expiration of any period for the discovery of a defect does not exclude the exercise of warranty rights if the Seller <\/strong>has fraudulently concealed the defect.<\/li>\n\n\n\n
                                                9. The Seller<\/strong>, insofar as he is obliged to provide a service or financial performance to the Consumer<\/strong>, shall perform it without undue delay, no later than the period prescribed by law.<\/li>\n<\/ol>\n\n

                                                  \u00a76 Privacy policy and security of personal data<\/p>\n\n

                                                    \n
                                                  1. The Personal Data Administrator<\/strong> is responsible for the lawful processing of personal data<\/strong>, and the rules for the<\/strong> collection, processing and storage of personal data<\/strong>, as well as the Buyer’<\/strong> s rights related to his personal data<\/strong>.<\/li>\n\n\n\n
                                                  2. The Personal Data Administrator<\/strong> processes Buyers’<\/strong> personal data<\/strong> on the basis of consent and in connection with the legitimate interests of the Seller<\/strong>.<\/li>\n\n\n\n
                                                  3. The Personal Data Administrator<\/strong> collects and processes personal data<\/strong> only to the extent that it is justified by a contractual or legal obligation.<\/li>\n\n\n\n
                                                  4. The Buyer’ <\/strong>s consent to the processing of personal data<\/strong> is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.<\/li>\n\n\n\n
                                                  5. For the purpose of processing the Buyer’s <\/strong> order<\/strong>, the following personal data<\/strong> is collected: <\/li>\n<\/ol>\n\n
                                                      \n
                                                    1. a. postal address<\/strong> – necessary to issue a proof of purchase<\/strong>;<\/li>\n\n\n\n
                                                    2. b. place of delivery of the item<\/strong> – necessary to address the shipment;<\/li>\n\n\n\n
                                                    3. c. E-mail<\/strong> – necessary for communication related to the execution of the order;<\/li>\n\n\n\n
                                                    4. d. telephone number<\/strong> – necessary if you choose certain types of delivery<\/strong><\/li>\n\n\n\n
                                                    5. Detailed solutions for the<\/strong> protection of personal data related to placing an order<\/strong>, but also to the<\/strong> use of the store<\/strong> before and after placing an order<\/strong> are contained in the<\/strong> privacy policy<\/strong>.<\/li>\n<\/ol>\n\n

                                                      \u00a77 Final provisions<\/p>\n\n

                                                        \n
                                                      1. 1 None of the provisions of these terms and conditions is intended to violate the rights of the Buyer<\/strong>.\nIt cannot be\u0301 also be\u0307 interpreted in this way, since\u0307 in case of inconsistency of any part of the regulations with the applicable law, the Seller<\/strong> declares absolute compliance and application of this law in place of the challenged provision of the regulations. <\/li>\n\n\n\n
                                                      2. (2) Registered Buyers<\/strong> will be notified of changes to the regulations and their scope electronically (to the e-mail indicated at registration or order).\nThe notification will be sent at least 30 days before the new regulations come into effect.\nThe changes will be introduced to adjust the regulations to the current state of the law. <\/li>\n\n\n\n
                                                      3. (<\/a>3) The current version of the terms and conditions is always available to the Buyer<\/strong> in the terms and conditions tab(https:\/\/lovem.eu\/regulamin)<\/a>.\nDuring the execution of the order and throughout the period of after-sales care, the Buyer <\/strong>is bound by the terms and conditions accepted by him when placing the order.\nExcept when the Consumer <\/strong>deems it less favorable than the current one and informs the Seller of <\/strong>the choice of the current one as applicable. <\/li>\n\n\n\n
                                                      4. (4) In matters not covered by these rules and regulations, the relevant applicable laws shall apply\u0328.\nDisputes, if the Consumer<\/strong> wishes to do so, shall be resolved through mediation proceedings before the Provincial Inspectorate of Trade Inspection or trial before an arbitration court at the Provincial Inspectorate of Trade Inspection. The Consumer<\/strong> may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. through the EU ODR online platform<\/strong> or by choosing any authorized entity <\/strong>from among those on the r e register of the OCCP.\nSeller <\/strong> declares its intention and agrees to an out-of-court settlement of a consumer dispute.<\/li>\n<\/ol>\n\n

                                                        As a last resort, the case will be decided by a court of local and material jurisdiction.<\/p>\n\n

                                                        Version 15.0 (Gdynia, March 30, 2020)<\/p>\n\n

                                                        Attachment 1<\/strong><\/p>\n\n

                                                        Place, date<\/p>\n\n

                                                        \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n

                                                        \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n

                                                        \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n

                                                        Name of consumer(s)<\/p>\n\n

                                                        Address of the consumer(s)<\/p>\n\n

                                                        Name and address of the entrepreneur<\/p>\n\n

                                                        Statement<\/strong><\/p>\n\n

                                                        about withdrawal from a distance contract <\/strong><\/p>\n\n

                                                        or off-premises<\/strong><\/p>\n\n

                                                        I\/We (*)………………………………. hereby inform(*) of my\/our(*) withdrawal from the contract of sale of the following items(*) ……………………………………..<\/p>\n\n

                                                        supply contract for the following items(*) …………………………………………………………..<\/p>\n\n

                                                        contract for the following work\/provision of the following service(*)………………………………………………………………………………………………….<\/p>\n\n

                                                        Date of contract1\/receipt2<\/sup>(*)…………………………………………………………<\/p>\n\n

                                                        \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n

                                                        Signature of the consumer(s)<\/p>\n\n

                                                        Attachment 2<\/strong><\/p>\n\n

                                                        Place, date<\/em><\/p>\n\n

                                                        To<\/em><\/p>\n\n

                                                        (full name and registered address of the entrepreneur)<\/em><\/p>\n\n

                                                        Name, surname<\/em><\/p>\n\n

                                                        Consumer address<\/em><\/p>\n\n

                                                        Complaint of goods <\/em><\/p>\n\n

                                                        I hereby notify you that the goods purchased by me on …… are defective. The defect is ………………… The defect was found on ……………………….. In view of the above, on the basis of the Act of<\/em>April 23, 1964.\nCivil Code I demand:<\/em> <\/p>\n\n

                                                          \n
                                                        • replacement of goods with new* (art.\n561 <\/em> \u00a7 1)<\/strong><\/li>\n\n\n\n
                                                        • free repair of goods* (art.\n561 <\/em>\u00a7 1)<\/strong><\/li>\n\n\n\n
                                                        • reduction of the price of the goods by the amount of ……….. (in words: ………) zloty, Please return the specified amount to the account ………….. \/ by postal order to my address* (art. 560 <\/em>\u00a7 1)<\/strong><\/li>\n\n\n\n
                                                        • I withdraw from the contract and request a refund of the price of the goods to ………….* (art. 560 <\/em>\u00a7 1)<\/strong><\/li>\n<\/ul>\n\n

                                                          Yours sincerely<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

                                                          REGULATIONS \u00a71 Definitions DVIE Limited Liability Companyul. Gorczycowa 1a\/44 81-591 GdyniaNIP: 9581698980, REGON: 382614677 DVIE Limited Liability Companyul. Gorczycowa 1a\/44 81-591 Gdynia DVIE Limited Liability Companyul. Gorczycowa 1a\/44 81-591 Gdyniae-mail: sklep@lovem.euPhone: 576050780 a. A natural person of full age who conducts a sole proprietorship, concluding a contract with the Seller directly related to his business […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1771","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/pages\/1771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/comments?post=1771"}],"version-history":[{"count":3,"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/pages\/1771\/revisions"}],"predecessor-version":[{"id":1774,"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/pages\/1771\/revisions\/1774"}],"wp:attachment":[{"href":"https:\/\/www.lovem.eu\/en\/wp-json\/wp\/v2\/media?parent=1771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}